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Services offered

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Settlement Counselling and Referrals:

  • Information on navigating the immigration system and how to apply for Canadian citizenship
  • Learn more about the eligibility criteria, requirements, and fees to become a Canadian citizen
  • Find out what documents are needed and how to check your application status online
  • Get information on how to prepare and study for the citizenship test
Citizenship and Immigration
  • Get information in how to apply for a Canadian driver’s license
  • Find out what the requirements are if you already have a license from your home country
  • Learn the process of obtaining a license for your province
  • Processes will vary depending on province
Driver's License
  • Manage your finances and learn about Canada Revenue Agency (CRA) requirements
  • Get referrals to tax clinics to help with your taxes
  • Receive information on what documents are required to file a tax claim
Finance and Tax
  • The Canadian Government has programs in place to ensure newcomers get the support they need as they settle into Canada
  • Learn more about these programs and meet with organizations that provide these programs and supports
Government Programs
  • Services such as primary health care (such as services from physicians or other health professionals), and care in hospitals are available across Canada
  • Learn more about the health services provided in your area
  • Receive information on the steps and processes on obtaining a health card in your province
Health Care
  • Filling out forms can be overwhelming
  • It is important to read and understand any forms that you fill out as there may be legal requirements that you need to follow
  • Receive support with filling out forms or completing applications needed during your settlement process
Help With Filling Out Forms
  • Information and resources for finding housing in Canada
  • Information on landlord laws and regulation, or any other housing related topic
  • Some organizations may offer housing programs, where you can work with a caseworker to find sustainable housing that fit your needs
Housing and Accommodation
  • Learn more about living and working in Canada
  • Topics can include geography, population, diversity, economy, labour market, housing, health, education, and learning about the Canadian lifestyle
  • Attending these sessions will assist with your transition into Canada
Life in Canada
  • Various General Information Sessions on topics, courses, programs or events that you may feel are important for you as a newcomer
  • Topics and schedules will vary by organization and location
Newcomer Information Sessions
  • Workshops and presentations for parents who want to learn more about the knowledge and skills needed to be able to raise their children in Canada
  • Various resources and programs are available for you and your children within your community
Parenting and Families in Canada

Community Services:

  • Events, activities and programs available in your area
  • Meet new people
  • Connect with Canadian citizens, employers, community organizations, and public institutions
  • Events could include employment workshops, religious gatherings, community events, educational sessions and more
  • Use these events to gain Canadian cultural awareness
Community Events and Activities
  • Get more information about what is happening in your community
  • Get referrals to different events, religious gatherings, or information sessions happening in your area
  • Use these services to get to know your new community and the people around you
  • This will help you meet new people, learn new things and make new experiences
Community Service Referrals
  • Get matched with a volunteer in the community who will help you understand the day to day activities in your community
  • Newcomers can learn more about using public transit systems, grocery stores, and other social and cultural groups
  • You can also choose to volunteer in this program and give back to the community by helping other newcomers learn more about their community
Newcomer Connections
  • Interact with people who share similar interests and hobbies
  • Clubs could include book clubs, movie nights, sports, social talk sessions, and more
  • Joining a club can help you meet new people, learn new skills, gain experiences, and improve your confidence
Social groups/clubs
  • Give back to your society and gain Canadian experiences through volunteering
  • Set aside a few hours of your week to volunteer
  • This will help you understand the Canadian work culture, and allow you to practice your technical and communication skills
  • Build a network and get meaningful Canadian professional references for your future job searches
Volunteer Opportunities

Credential Recognition Program:

  • Program for individuals who have previously been a professional or tradesperson in their home country and would like to continue working in that field here in Canada
  • Assistance for individuals who are getting their credentials assessed to ensure they meet Canadian standards
  • Financial support for individuals who need to undergo this process by providing a competitive low-interest loan and Career Counselling to help you meet your goals
Foreign Credential Recognition Loan Program
  • A new initiative from WES (World Education Services) Global Talent Bridge
  • Help for any newcomers who want to attend or enter Canadian universities or provide credential evaluations for potential employers
  • This program covers qualified participants from Afghanistan, Eritrea, Iraq, Syria, Turkey, Ukraine or Venezuela
  • WES can provide a high-quality credential evaluation to provide to Canadian employers, educational institutions, and other regulatory bodies throughout Canada
WES Gateway Program

Education:

  • General information about various resources, schools and tips regarding education
  • General advice for attending school in Canada
  • Learn more about Canadian culture in schools and the different types of education you can receive
  • Attend information sessions about different post-secondary schools and programs offered
Education Information and Referrals
  • Information sessions about the educational systems throughout Canada
  • Learn about different curriculums, schedules, and other general information on the education systems
  • Go through the options of the different types of schools available
Educational system in Canada
  • Assistance with registering youth for elementary, middle, or high school
  • Ensure your child is properly registered and able to attend school
  • Learn about the documents needed to register your child for school, and the process involved
Elementary/High School Registration

Employment:

  • A new program designed to provide visible minority newcomer women with enhanced access to the labour market
  • 2-week classroom style course that will allow participants to gain the skills they need in order to be successful in the Canadian workforce
  • Includes useful tools such as information on the Canadian job market, job search support, portfolio and resume building, networking and more
  • Eligibility requirements include eligibility to work in Canada (Permanent Resident or Convention Refugee), CLB 7 or higher, and be a visible minority woman
Career Pathways for Women
  • Various resources, organizations and services dedicated to educating users on computer-related topics
  • Topics could include basic computer skills, keyboard training, Microsoft Office training, job search on the computer, accessing e-mails, and safety on the internet
  • Some organizations will provide in-house courses or classes, or referrals to other organizations, to help with your learning
Computer Training
  • Find and connect with a professional working in your field
  • Great opportunity for newcomers who are looking to work in particular fields but are unable to do so on their own
  • Meet with organizations who have the supports you need to get connected with mentors
  • Mentors can assist you with your job search and provide you with tips on becoming successful
Connect with mentors in my profession
  • Program designed for newcomers who had careers in Information Technology, or healthcare, with a CLB 7 or higher, looking for a career in Health Informatics
  • Training for courses such as The Canadian Healthcare System, Information Technology, and soft skills needed in the workforce
  • Receive one-on-one employment supports, job shadows, interview opportunities, and information on the healthcare sector
Digital Health Careers
  • Meet with someone who can provide you with information on employment in Canada
  • Get information on programs that can help you find a new job
  • Work with someone to meet your employment goals
  • Get help with looking for your first Canadian job
Employment Information and Referrals
  • Learn about safe food handling, including food sanitation, food related hazards, hygiene and food handling practices and regulations used within the food sector
  • Prepare and take the Food Handler Certification exam
  • If you pass the exam, you will be a certified Food Handler for five years which is useful if you want to work in the food sector
  • Work with professionals who can provide you with job search tools and tips, or co-ops and job placements
Food Handlers Training
  • Program for newcomers who are international medical graduates looking to pursue a medical career in Canada
  • Receive information on how to get your independent practice license, and prepare for your Medical Council of Canada exams
  • Participate in activities like self-study groups with IMG mentors, resume and cover letter writing, interview preparation, information sessions and more
International Medical Graduates Group
  • Prepare for interviews and learn how to answer questions that are typically asked during interviews
  • Increase your chances of getting a job offer for your next interview
  • Meet with professionals who can teach you different skills to ensure you are going into your next interview prepared and ready to impress the employer
Interview Techniques
  • Attend workshops that will help you through the process of finding a job in Canada
  • Meet with professionals who can provide you with tips and tricks on how to do a successful job search
  • Learn about resumes and interview skills
  • Get more information about how to find out what jobs are available in your area
Job Search Skills and Workshops
  • Understand what different types of employment opportunities are available
  • Learn what skills you need to be able to obtain employment
  • Get more information about the Canadian Labour Market to assist with your job search and ensure a smooth and easy transition into the Canadian workforce
Labour Market Access
  • Enhanced Language Training (ELT) is a program designed to provide language training to newcomers to help them find and keep jobs that match their skills and qualifications
  • This program is useful for professionals and tradespeople who obtained their education internationally
  • Includes in-class training on communication skills, interview skills, resume building, and more tools helpful for your job search
  • A co-op placement in your professional field is included, to provide you with Canadian work experience
Language Training for Professionals with Co-op
  • Meet and connect with other professionals in the area
  • Professional networking can help match you with an established professional in Canada for a one-on-one, occupation specific, mentoring relationship
  • A strong mentoring partnership can help you build professional connections, learn about corporate culture and help you gain labour market insights in your field of employment
  • Networking can also lead to different opportunities to help you grow as a professional
Professional Networking
  • Programs for all immigrant newcomers, including refugees, who already have a combination of post-secondary education and work experience, and a high level of English proficiency
  • Offer fast access to training and support so that an internationally trained newcomer can get a license or certificate to help them find meaningful employment
  • Newcomers must have a post-secondary certificate and have international work experience in a profession or trade
  • Minimum CLB (Canadian Language Benchmark) requirement varies between CLB 5 and CLB 8
Referrals to Bridging Programs
  • Get support in creating and editing your resume to suit a specific job or goal you may have
  • Different countries have different standards when it comes to creating a resume, learn how to make a Canadian standard resume
  • Learn more about the basics of creating a resume fit for your Canadian job search
  • Attend workshops, or work one-on-one with a skilled professional trained to create resumes
Resume Preparation
  • Rural Employment Initiative (REI) is a program designed to connect newcomers with employment opportunities available in the rural areas of Ontario
  • Ideal for newcomers willing to relocate from the GTA to rural areas
  • Connect with local job opportunities and residence option in rural communities
  • Gain further knowledge about life in Canada, and be part of a smaller Canadian community with more opportunities for economic growth
  • Community resources to assist with settlement issues will be available
Rural Employment Opportunities
  • Learn more about Canadian culture in the workplace and workplace etiquette
  • Supports are available for individuals who are interested in learning more about workplace etiquette and ensuring they are ready to start building meaningful professional relationships with those they will be working with
  • Topics may include communication, use of humour in the workplace, dress codes, procedures and policies, and more
Workplace Etiquette

Information for Francophones:

  • Get connected with a counsellor or worker that speaks French
  • Receive information, referrals, and guidance needed for an easy settlement in Canada
  • Francophone services available will vary between organizations and locations
Referrals for French speakers

Internet Access and Free Printing:

  • Free access to your e-mail and Microsoft office programs
  • Services available for individuals who do not have access to computers or printers at home
  • Use this service to do your job search or any other searches needed to assist with your settlement in Canada
  • Limited free printing is available if you need to print any forms or documents
Computers/Printing

Language Programs:

  • Language Instruction for Newcomers (LINC Classes) is a free program designed to help newcomers improve their overall communication skills and help them become more engaged within their communities
  • Courses include language and communication skills, and also teaches students about Canadian culture and values, and how to develop their soft skills
  • LINC classes can help newcomers adapt to their new communities, and get Canadian work experience
  • Newcomers can also build their social networks, as they will be surrounded by others going through similar experiences
English Language Training (LINC Classes)
  • Workshops or courses to help with improving writing and communication skills
  • Courses could include classes for individuals who speak English as a second language, or French classes
  • Perfect your communication skills to communicate and interact with your community easily
Get help with your communication skills
  • Conversation circles are groups where you can practice your English, communication skills, and gain the confidence you need to be able to speak during interviews, or in the community
  • You can also learn more about the Canadian culture, traditions, and other community resources you can use to help with your settlement
  • You can interact with Canadians and understand their language, slang, and other mannerisms
Join a conversation circle
  • Language training has clear attainment benchmarks being used by trainers and assessors
  • Get your language skills assed by visiting a language assessment centre
  • In order to receive language training, newcomers must first visit a language assessment centre and follow the Canadian Language Benchmarks (CLB)
Language Assessment Centres
  • Get information about programs available to help your communication skills
  • Find out about available classes to help you learn English or French
  • Learn more about Canadian Language Benchmarks (CLB) and get connected with a Language Assessment Centre
  • Explore your options for improving your language skills
Language Program Information and Referrals

Mental Wellness:

  • Counselling is available through many organizations
  • If you are experiencing a crisis, or are feeling overwhelmed about your move to Canada, you can speak to an organization and seek counselling
  • Crisis counselling can help with lowering emotional pain, provide emotional support, and make sure you are safe and coping with the situation
Crisis Counselling
  • Moving and resettling in Canada can be stressful
  • Access the resources available to individuals who are dealing with stress and would like to seek help
  • Receive general counselling and create strategies to deal with the stress in your life
  • Supports are available to help you with the changes you are experiencing during your move to Canada
Dealing With Stress

Programs for Seniors:

  • Participate in sports and other physical activities
  • Various activities and groups are available for seniors through our organizations
  • This is also an opportunity to meet other seniors who are also going through a similar settlement experience as you
Activities to stay healthy
  • Classes specifically for seniors where you can develop new skills and learn about various subjects
  • Subjects could include technology, photography, event planning, and more
  • Seniors can also connect and relate to other seniors coming from different backgrounds
  • Class availability varies depending on service provider
Classes on different subjects
  • Computer and internet classes for seniors who are interested in learning basic computer skills
  • Classes include how to surf the web, writing and navigating through e-mails, using social media, safety on the internet, and other basic computer skills such as Microsoft Office
  • Classes are available through different organizations and are a great opportunity to learn new skills
Computer and Internet Skills
  • Support and counselling for seniors experiencing abuse
  • Connect with professionals trained to support seniors and help them cope with their situations
  • Develop strategies to help you deal with your situation
  • Receive assistance with the supports you need
Counseling for seniors facing abuse
  • Participate in activities and join a community of seniors
  • Join clubs, or attend social events or field trips where you can meet and connect with other seniors
  • Organizations have different opportunities that will allow you to interact with the different seniors in your community
Meet other seniors
  • Get more information about programs made for seniors
  • Get referrals to different programs, or classes in your area
  • Find out how to meet other seniors who have recently moved to Canada
Senior Program Information and Referrals

Programs for Youth:

  • Make new friends while participating in social activities for youth
  • Activities include movie nights, sports, and field trips to meet other youth
  • Youth will have the opportunity to connect with their community, and assist with their settlement into a new environment
Fun activities to meet other youth
  • Meet with someone who can help with direction on how to complete school assignments and other homework
  • Supports are available for youth who need help with their school work through many of our organizations
Help with Homework
  • Moving to a new country can be overwhelming, especially for youth
  • Programs are available for youth that will allow them to learn about the values, traditions, and culture of Canada
  • Youth will learn about their new home and meet with other youth who are experiencing a similar transition
Learn about the Canadian Culture
  • Camps are available during the time that elementary, middle and high schools are closed for March Break or Spring Break
  • Camps can offer many different programs including adventure camps, beach volleyball, hockey, soccer, and other activities
  • This is a great way to keep youth involved during their time off school
March Break Programs
  • Camps are available during the summer to keep youth busy and active
  • Camps can provide facilities for sleeping and eating
  • Various activities are involved, including crafts, sports, and other team building exercises
  • This is a great way to meet other youth, and ensure that youth are enjoying their summer
Summer Camps
  • Workshops and presentations are available for newcomer youth
  • Various topics that are generally important to newcomer youth are discussed
  • Topics include post-secondary education, sports, art, drop ins, events, scholarships, and more
  • Availability will vary between organizations
Workshops and Information
  • Programs that teach teens how to exercise authority over themselves or others
  • Youth leadership programs allow young people to gain the skills and knowledge needed to lead civic engagement, education reform, and more
  • Join and participate in different activities that promote youth leadership
Youth Leadership

Starting a Business:

  • Global Business Centre (GBC) is a program designed for business-minded newcomers who are interested in starting a new business or startup in Canada
  • The program will include 8-weeks of in-class sessions, and includes mentoring and one-on-one consultations
  • Coaching and guidance for your business development will be provided
  • This is a great opportunity for newcomers who have previously run businesses in their home countries prior to moving to Canada
Global Business Centre
  • Rural Business Development Initiative (RBDI) is a program designed to assist newcomer entrepreneurs, investors, developers, and other business-minded individuals develop businesses outside of the Greater Toronto Area (GTA)
  • Newcomer entrepreneurs within the GTA will be connected with rural business opportunities
  • This program is ideal for newcomers willing to relocate outside of the GTA into rural areas
  • Services include connecting with officials from the rural municipalities, economic development offices, commercial realtors and other relevel stakeholders
Rural Business Development Initiative
  • An affidavit is a written confirmation of facts, sworn to and signed before a notary public or some other authority having the power to witness an oath
  • Meet with professionals who can help you with this legal process
  • As a newcomer, you may have documents from your home country that you will need verified
  • Meet with someone who is experienced with this and can help you with your settlement process, and ensure your documents are valid
Affidavit Services
  • The act of attesting the execution of a document and bearing witness to its authenticity by signing one’s name to it to affirm it is a genuine document
  • These would include legal documents that are needed for immigration to Canada
  • Meet with trained professionals to help with this process, and make sure you have all the necessary legal documents for your settlement in Canada
Attestation of Documents
  • A Commissioner of Oaths administers oaths, and takes and receives affidavits, declarations, acknowledgements and affirmations
  • Services include certifying true copies of original documents and representatives signing off on your employment status or history being valid
  • They can also attest any letters of invitation and travel consent letters
Commissioner of Oaths
  • Documents in a different language can be explained to you to assist in understanding their content
  • If you are having trouble understanding what your document says or means, this service would be beneficial to you
  • Meet with a professional who will help you understand and complete any necessary documents for your move to Canada
Interpretation of Documents
  • Get your legal and official documents translated by an official translator to assist with having your documents ready
  • Documents to be translated could include birth certificates, marriage certificates, death certificates letters of invitation, passports, transcripts, and more
  • Newcomers coming from countries that do not speak English or French as a first language would benefit from this as their documents may be translated from their native language into English or French
Translation of Documents